If you have successfully reset your password but still cannot access GoalsMapper, follow the checks below.
Make sure you are using your new password
Enter your new password manually.
Your browser or password manager may still be automatically entering your previous password.
Update or remove the old password saved in:
- Your browser
- Your password manager
- Your mobile device
- Other devices used to access GoalsMapper
Use the latest password reset link
If you requested several password reset emails, only the latest reset link may be valid.
Complete the reset using the latest email you received.
Check your email address
Make sure you are signing in with the same email address used to reset the password.
Check whether your account is locked
Your account may have been temporarily or permanently locked because of earlier unsuccessful login attempts.
If it is temporarily locked, wait for the lockout period to end.
If it has been permanently locked after 20 unsuccessful attempts, contact GoalsMapper Support.
Complete reCAPTCHA
You may be asked to complete a reCAPTCHA verification after repeated unsuccessful login attempts.
Complete the verification before trying again.
Try another sign-in method
You may be able to sign in using:
- Your linked Google account
- A registered Passkey
Try basic browser troubleshooting
- Refresh the page.
- Close and reopen your browser.
- Try a private or incognito browser window.
- Clear the browser cache and cookies for GoalsMapper.
- Try another supported browser.
Still unable to sign in?
Contact GoalsMapper Support and provide:
- Your registered email address
- Your organisation or company name
- The error message shown on the login page
- A screenshot of the error, where possible
Do not include your password or verification code in the screenshot or support request.