A Passkey lets you sign in using your device’s security method, such as a fingerprint, facial recognition, device PIN or password manager.
If your Passkey is not working, follow the steps below.
Use the device or password manager containing the Passkey
Your Passkey may be stored in:
- Your phone
- Your computer
- Your browser profile
- Apple Passwords or iCloud Keychain
- Google Password Manager
- Another supported password manager
- A physical security key
Make sure you are using the device, browser profile or password manager where the Passkey was originally saved.
Unlock your device
Your device may ask you to confirm your identity using:
- Fingerprint
- Facial recognition
- Device PIN
- Device password
- Security key
Complete the device verification when prompted.
Select another available Passkey
If multiple Passkeys are available, select Try another way or choose another Passkey from the list.
Signing in with a nearby device
If you are using a Passkey stored on a phone to sign in on a computer:
- Turn on Bluetooth on both devices.
- Keep the devices close together.
- Scan the QR code shown on the computer.
- Follow the instructions on your phone.
Check your browser and device compatibility
Make sure your browser and operating system are up to date.
Passkeys may not work correctly in older browsers, unsupported devices or restricted private browsing environments.
I replaced or lost my device
A Passkey may still be available if it was synchronised through your Apple, Google or password manager account.
Try signing in to the same account on your new device.
If the Passkey was stored only on the lost device, use another sign-in method.
Use another sign-in method
You may be able to access GoalsMapper using:
- Sign in with Google
- Email address and password
- Another registered Passkey
After signing in, review your Passkeys under your account security settings and remove Passkeys associated with lost or unrecognised devices.
Still unable to sign in?
Contact GoalsMapper Support if you cannot access any of your registered sign-in methods.
For security reasons, Support may need to verify your identity before restoring access.
Never share a Passkey, device PIN or verification code with GoalsMapper Support.