Your GoalsMapper account will be permanently locked after 20 unsuccessful password attempts.
This security measure protects your account from repeated unauthorised access attempts.
A permanently locked account will not automatically become available again.
What should I do?
Contact GoalsMapper Support to request an account unlock.
When contacting Support, provide:
- Your full name
- Your registered email address
- Your organisation or company name
- A brief description of what happened
For security reasons, Support may need to verify your identity before unlocking the account.
Can I unlock the account by resetting my password?
No. Resetting your password does not automatically remove a permanent account lock.
You must contact GoalsMapper Support before you can access the account again.
What should I do after the account is unlocked?
After Support confirms that your account has been unlocked:
- Use Forgot Password to create a new password if you are unsure of your current password.
- Remove the old password stored in your browser or password manager.
- Sign in using the new password.
- Consider setting up a Passkey or linking your Google account.
What if I did not make the unsuccessful attempts?
Tell GoalsMapper Support immediately.
After regaining access, you should:
- Change your password
- Review your login activity
- Sign out of all active sessions
- Review your linked Google account and Passkeys
- Remove any login method or device you do not recognise
Never send your password, Passkey or verification code to GoalsMapper Support.