Password reset emails are normally sent to the email address registered to your GoalsMapper account.

If you have not received the email, follow the steps below.

Check your Spam or Junk folder

The password reset email may have been filtered into your Spam, Junk or Promotions folder.

Search your mailbox for:

• GoalsMapper
• Password reset
• Reset your password

Confirm your email address

Make sure you entered the email address registered to your GoalsMapper account.

For security reasons, GoalsMapper may not confirm whether an email address is associated with an account.

Wait before requesting another email

The email may take a few minutes to arrive.

Avoid making several password reset requests within a short period. Each new request may create a new reset link, and older links may become invalid.

Always use the latest password reset email you received.

Check with your organisation

Your organisation’s email security system may have blocked, quarantined or delayed the email.

Ask your IT administrator to check whether emails from GoalsMapper have been blocked.

Add GoalsMapper to your safe sender list

Adding GoalsMapper emails to your safe sender or allowlist may help prevent future messages from being blocked.

Still not receiving the email?

Contact GoalsMapper Support and provide:

• Your name
• Your registered email address
• Your organisation or company name
• The approximate time you requested the password reset

Never send your password or verification code to GoalsMapper Support.