Your GoalsMapper account may be temporarily locked after five unsuccessful password attempts.
This security measure helps protect your account against repeated password-guessing attempts.
How long will the account remain locked?
The lockout period increases after further unsuccessful attempts. This means that repeated failed attempts may result in a longer waiting period.
GoalsMapper Support cannot shorten a temporary lockout period.
What should I do?
- Stop attempting to sign in and wait for the lockout period to end.
- Confirm that you are using the correct registered email address.
- Check that Caps Lock is turned off.
- Select Forgot Password if you are unsure of your password.
- Update any outdated password saved in your browser or password manager.
You may also try signing in with your linked Google account or Passkey, where available.
When should I contact Support?
Contact GoalsMapper Support if:
- The account remains locked after waiting
- You have forgotten your password and cannot receive the password reset email
- You receive a message stating that the account has been permanently locked
Accounts that reach 20 unsuccessful password attempts must be manually unlocked by GoalsMapper Support.