There are a few reasons why your Digital Fact Finder link can become invalid.
- The client has already submitted the information.
- The link has expired. Digital Fact Finder links have a default expiry date that is set to 21 days from the date the link is generated. You can extend the links by navigating to the following link https://live.goalsmapper.com/kyc/ From there, you will be able to see a summary of all the Digital Fact Finder/Digital Review Form links that you have previously generated and their current status.