If the client writes in to us to remove their data, we will inform the user and remove the data according to the request of the client once we have verified the authenticity of the request.
Identify Verification
We will do our due diligence to verify the identity of the client based on the email the request originates from (preferably with the PDPA consent email that was sent to the client).
However, if we are unable to verify that the originator of the request, we will reject the request and inform the user and the requestor accordingly.