Orders can only be canceled/refunded if the item is not yet in production / has not been prepared or shipped out. A SGD10 processing fee will be imposed for all cancellations due to a change in decision.
Strictly no refund/cancellation allowed 72 hours before as items are made to order especially for you. If the item has been processed for you, no refund is possible.
Changes of card message to order can only be made min. 48 hours in advance provided the item has not been processed/shipped out.
Any damages to the item must be flagged to the GM Rewards team within 24 hours upon successful delivery.
If a gift is damaged during shipping, the vendor will be responsible to replace the same item. In the event an item is not available, we will replace an item with a similar value from the same vendor.
Strictly no returns are possible. If you have received a defective item / an incorrect item, returns need to be made as the vendor will be making a correct replacement of the item. The shipping fee to return the item will be borne by the vendor.